BORDERFIELDS TERMS & CONDITIONS

Information About Us

As Hammond food Oils Limited we operate the
website www.borderfields.co.uk.  We as a company are committed to proving both transparent and straight forward purchase experience for all our customers.

Please read these terms and conditions carefully and contact us if you require any further information and clarification.

Trading Terms

• All orders are subject to these trading terms. When an intending purchaser places an order this will be taken as proof that the intending purchaser is in agreement with these terms.
• Goods must be purchased in minimum quantities as stipulated by the website order sheet.
• All goods remain the property of Hammond Food Oils Limited until paid for in full.

Credit Facilities

• Hammond Food Oils Limited may agree to grant credit facilities to an intending purchaser and may reduce or withdraw these credit facilities without prior notice.
• On opening an account, credit customers will be given an appropriate credit limit set by Hammond Food Oils.
• All orders must be paid for within 30 days of invoice date.
• Exceeding your credit limit or payment terms without prior agreement may result in your credit limit being reduced and delays to subsequent orders. 
• Hammond Food Oils Limited reserves the right to impose a monthly 2% interest charge on any invoices outstanding for longer than the agreed credit period.

Price and Payment

• The price of the Products and our delivery charges will be as quoted on our site from time to time.
• The prices for all Products include the cost of delivery by carrier, provided delivery is made to a UK mainland destination (excluding northern Scotland and Northern Ireland). 
• Please contact us for delivery prices if you require delivery to northern Scotland, Northern Ireland, a UK island or outside the UK. Please use the email address hello@borderfields.co.uk or ring on 01890 – 885010.
• All prices are inclusive of VAT (where chargeable).
• Product prices and delivery charges are liable to change at any time, but any changes after we have sent you a Dispatch Confirmation will not be applied retrospectively to that order.
  Invoices may be paid:
  • By use of credit card or PayPal on the website.
  • By setting up of a trade account and relevant terms supporting this agreement.

Deliveries

• Orders placed via the website on a Monday or Tuesday by 15.00 (where immediate payment is made via the website or where credit terms have been  agreed) will be delivered by the Friday of that week
• *UK Mainland only. Some Scottish postcodes will attract a postage charge of £8.75  that will be applied at checkout. Excludes Scottish Offshore, Northern Ireland, Channel Isles, Isle of Man and Isle of White.

Returns Policy

At Hammond Food Oils Limited, we take pride in offering high-quality edible oils. We understand that sometimes issues can arise with online purchases, and we are committed to ensuring your satisfaction. Please read our returns policy below to understand how we handle returns and refunds.

1. Perishable Goods (Food Products)

The items we sell are considered perishable goods. As such, they are not eligible for return simply because you have changed your mind. The standard 14-day “cooling-off” period does not apply to food items under UK law, as they cannot be returned and resold once opened or if they’ve passed their best-before date.

2. Faulty or Damaged Goods

If you believe that any of the food items you’ve received are faulty, damaged, or not as described, you are entitled to request a refund, replacement, or repair. Your rights are protected under the Consumer Rights Act 2015, which ensures that food must be of satisfactory quality, fit for purpose, and as described.

How to Return Faulty Items:

• Contact us immediately: Please get in touch with our customer service team as soon as possible if you believe there is an issue with the product. You can reach us by email at hello@borderfields.co.uk or by writing to Hammond Food Oils, New Farm, Redhill, Nottingham, NG5 8PB.
• Provide details: In your message, please explain why you believe the product is faulty (e.g., it is damaged or is not as described). If applicable, include a photo of the item or the packaging.
• Keep records: To help us resolve your issue quickly, make sure to keep a record of your communication, including the date you contacted us and the details of your claim.
• Return of goods (if requested): If we ask you to return the faulty item, we will cover the cost of return postage. Please ensure the product is securely packaged to prevent any further damage during return transit.

3. Timeframes for Reporting Faults

If you find that your product is faulty or unsatisfactory, it’s important to contact us as soon as possible. We recommend notifying us within 48 hours of discovering the issue, especially if the product shows signs of spoilage (e.g., mould, off smell) before its use-by or best-before date.

4. Refunds and Replacements

Once we have received and inspected the returned faulty item, we will process a refund or offer a replacement as appropriate. Refunds will be issued to the original payment method used for the purchase. If a replacement is requested, we will send a new item to the address provided.

5. Non-Returnable Items

Please note that, for health and safety reasons, once our food products have been opened or used, they are no longer eligible for return unless they are found to be faulty or damaged.

6. Contact Us

If you have any questions about our returns policy or need to make a return, please contact our customer service team at:

• Email: hello@borderfields.co.uk
• Address: Hammond Food Oils Limited, New Farm, Redhill, Nottingham, NG5 8PB

Thank you for choosing Hammond Food Oils Limited. We appreciate your business and strive to ensure your satisfaction with every purchase.

Contacting Us

• The address for correspondence relating to any of our terms and conditions is: Hammond Food Oils Limited, New Farm, Redhill, Nottingham NG5 8PB